FAQs

Products

It will depend on our supplier if they have the product available or if it's been discontinued. Please reach out to us and we'll look into it for you.

Orders

You're able to find the order tracking link in the confirmation email we sent when the order was placed. If you're unable to find this email please contact us and we'll re-send this for you.

Please have a read of our Refund Policy for information and then submit a Return/Refund Request.

Orders are shipping within 24 hours. Products listed on our store are all in-stock in our Sydney warehouse, unless otherwise noted.

Please review our Refund Policy. If you have any questions please contact us.

Answers to our shipping processes are in our Shipping Policy.

Trackables

Most trackables can be activated on the Geocaching.com website here

Competitions & Promotions

We offer free 1 month Premium Geocaching.com memberships with our competitions and promotions. You're able to activate your free trial at https://www.geocaching.com/freetrial/ using the promotion code we provided to you.

Note: If you were previously a premium member you're unable to use a trial promotion code. Only basic accounts which have never been a premium member are eligible.